IT Services
ReteTech offers software consulting, development and maintenance services on an onsite-offshore business model, and its clients benefit from ReteTech technical skill pool, proven methodologies and processes and low-cost development and Round the clock support per follow the sun model.
Our goal is to address all of your IT needs and create the most effective customized solutions on time and on budget.
We specialize in providing customer solutions using Various Technologies for development, support, and maintenance and upgrades implementation.
Application Development
At ReteTech, we focus on industries that include Media and Entertainment, Manufacturing, Banking & Financial Services, Insurance, Energy & Petrochemicals, Travel & Logistics and Telecom - Product Engineering Services. We have been providing application development services across the entire Software Development Life Cycle(SDLC) chain to these industries for more than a decade. We have partnered with Fortune 100 companies to help them adopt modular, scalable and extensible IT architectures that ensure reduced time to market, keep risks to a minimum and reduce development time and costs.
With our in-depth domain and technical expertise and industry standard quality processes, we enable our clients to solve complex problems, mitigate risks and meet their business objectives. Our suite of application development services include:
- Brand new applications/systems development
- Major enhancements to existing applications/systems
We offer our application development services on fixed price, T&M and Risk Reward pricing models. Most of the services are executed using our Global Delivery Model to provide cost benefits and reduce project management overheads to our clients.
ReteTech delivers a structured, repeatable, and consistent development process. Components of our development capability include:
- Latest to legacy technology capabilities: Our application and technology services are built on the premise that you need a global partner that can truly integrate your enterprise, whether that entails a legacy mainframe application, client/server systems, or the latest CRM, web, mobile, or data warehousing approach. We call this Latest to Legacy, and in short, it means ReteTech has the experience, methodologies, and consultant training to fully integrate your organization as you work to build applications.
- Methodologies, frameworks, and tools: ReteTech leverages the Latest Tool Suite along with other proprietary and partnership tools, methodologies, and frameworks to deliver application development. Methodologies include waterfall, Agile and Rapid Application Development, iterative development, object-oriented/component-based, and spiral. Each methodology addresses all aspects of the project including roles and responsibilities, standards and procedures to be followed, tools to be used, products to be delivered during each stage of the project's life cycle, and the presentation format and content of each deliverable.
- Component factory: ReteTech component factory is focused on developing and cataloging reusable components to reduce development costs and improve time to market.
- Centers of Excellence: Our mature, repeatable and quality certified full software development lifecycle processes are supported by various specialized practice groups and Centers of Excellence including ECM, testing, BI/DW, .NET,EAI,CEP,BPM and others.
- Knowledge transfer and retention: ReteTech deploys its proprietary knowledge transfer and retention processes to collect intelligence and ramp up teams quickly. This provides our customers with improved service levels in terms of quick resolution of the problems, lessens dependence and criticality of transient knowledge stores, and brings new team members to the expected productivity level quickly.
- Rigorous quality: ReteTech methodologies are built on industry standard process quality frameworks including CMMi, ISO, and PMI for project management. Quality metrics such as defect containment and schedule variance are tracked and evaluated at both project and organizational levels.
Some of the key features of our application development model (ADM) are:
- CMMi Level 5 based development methodology
- Proven ability in managing projects using various development methodologies like waterfall, RAD, AGILE, etc.
- Well-experienced solution architects.
Application Management
At ReteTech, we focus on industries that include Media and Entertainment, Manufacturing, Banking & Financial Services, Insurance, Energy & Petrochemicals, Travel & Logistics and Telecom - Product Engineering Services. We have been providing Application Maintenance & Support services to these industries for more than a decade. Our service model is designed to ensure availability of systems for use, reduce maintenance and support efforts, improve scalability and increase throughput by improving productivity over time.
Our in-depth business knowledge on these industries enables us to provide services aimed at improving 'Business-to-IT' connect of our client's IT portfolios. Our suite of Application Maintenance & Support services include:
- 24x7 production support
- Application enhancement request management
- Upgrade of application platforms
- Application Database Migration
The technology landscape of our services varies from ERP, EAI, MDM,CRM, PLM packages to DW & BI technologies to legacy systems.
Our Global Delivery Model is designed to leverage our process maturity on application knowledge transition, problem management, enhancement request management, service level management and thus deliver significant operating cost benefits to customers.
Some of the key features of our Application Maintenance & Support services model are:
- Reduce total cost of ownership - 22 to 32% in 1st year and further 15 to 18% in steady state
- Passing on year-on-year productivity gains
- Improve application stability and performance
- SLA based engagement model
Architecture Services
The success of an idea depends on the strength of its foundation and a robust Enterprise Architecture provides this foundation for organizations to effectively drive their business strategy. ReteTech’s Architecture Solutions Group operates as a Center of Excellence for Enterprise Architecture and provides niche architecture services to our customers.
This group is a strong link between our customers’ architectural strategy and geographically distributed delivery teams, providing requisite architecture governance to ensure successful realization of a proposed architecture solution.
Our portfolio of architecture services spans the following focus areas and lays unprecedented emphasis on continuous alignment to market dynamics, industry trends, technology innovation and value models tailored to your specific needs:
- Architecture Consulting, with a clear focus to help you develop a clear enterprise perspective, develop resilient and far-reaching strategy, design practical roadmaps for incremental transformation, and employ right-fit processes, tools and technology
- Architecture Governance, where our teams work hand-in-hand with your delivery functions to provide essential drive, thrust and visibility to ensure end-to-end architecture governance across all phases of the software development lifecycle. ReteTech's reusable frameworks and components, productivity improvement tools, and solution templates create domain focused architectural best practices
- Usability Architecture, Architecture in a user interface requires addressing the critical dimensions of business, customer and technology needs. ReteTech's Architects provide niche consulting services in areas of usability and user interface design across multiple channels such as web, mobile devices and tablets
Put Your Data to Work with Business Analytics
Today's organizations are facing diverse issues and heightened global competition with stringent regulatory requirements. Customer acquisitions, retention and profitability are the key business concerns. Moreover, reduced margins, risk management, new products initiatives have put tremendous pressure on traditional decision making tools.
How Business Analytics can help.
Business Analytics is the art and science of developing new insights and understanding business performance strictly based on data and statistical / predictive analysis methods. An organization’s competitive advantage increases with the degree of intelligence that it gains with its own data.
Analytics provides more than traditional Business Intelligence. Historical reporting generally constitutes “what has already happened”. On the other hand, analytics tries to analyze the historical information and predict “what might happen in the future”. Analytics delivers the true value of Intelligence to Business Intelligence.
Services and Solutions
ReteTech’s Business Analytics solutions enable businesses to assess their analytical maturity and effectively utilize data to gain better insight and drive business planning based on statistical methods. Our experts have unique skills and expertise in deploying analytics services and assets that address specific, targeted analytical applications.
Methodology
ReteTech has developed its DEMAND methodology based on CRISP-DM (Cross Industry Standard Process for Data Mining) and extensive analytics deployment experience.
Our robust DEMAND methodology for business analytics includes five phases from Discovery through Deployment and Monitoring. We'll help you discover the power of business analytics and the value impact it can have on your business.
- Discover & Explore – Exercise to assess the analytical maturity, understand data sources and prepare the data for modeling. This takes 60-70% of the time.
- Modeling – Identify a suitable modeling algorithm, create, select, modify and determine the key variables for modeling.
- Assess Performance – Once a model is built, evaluate the reliability of findings. Estimate performance using model-test strategy.
- Notify Results – The model accuracy denotes the applicability of the model on a fresh set of data. This is an iterative process until the model is finalized.
- Deploy & Monitor – The finalized model is deployed in production and put to use in operation. Regular monitoring of model performance is conducted. If need be, the model is re-calibrated. The above process is further repeated.
MATRIX Analytics Maturity Assessment service is one of the ReteTech’s accelerators which helps you to understand the level of maturity within your organization. It’s a simple approach to identify your organizational strengths & weaknesses, and provides a roadmap to a mature data-driven culture
Business Process Management
Business process management (BPM) enables enterprises to automate, manage, and optimize their processes to maximize operational efficiency and effectiveness. Enterprise BPM is a tough problem though. Simply put, BPM is the integration of people, applications and information into your business processes with the ultimate objectives of growing customer relationships, enhancing competitiveness and increasing operational efficiency with processes and software that are in sync.
BPM allows the business to successfully own process management while meeting the realities of the enterprise.
- Business experts manage processes as corporate assets and collaborate with IT to develop process applications using a fast, iterative approach that delivers rapid time to benefit.
- Decoupling process and work management enables the optimization of the people in the process by dynamically managing the work they perform.
- Built-in support for workflow patterns allows processes to naturally adapt to people.
- Enterprise data can be easily leveraged using business objects integrated with backend applications.
- Business users have self-service access to the information they need to make better decisions.
ReteTech's process-centric BPM methodology was designed to drive clear and measurable improvements in our customer’s business processes. Our solutions create a framework of how the business process can be integrated and automated. The streamlined process can serve as a standard of consistent process execution and can be replicated across other parts of the organization.
Additional benefits from ReteTech’s BPM solutions include:
- Improved customer experience
- Process consistency across organization units
- Processes as the common ”language” between IT and business
- Cost reduction through flexible automation – typically 20+%
- Process optimization and streamlining across applications and the enterprise
- Continuous, non-disruptive process improvement
- Identification of process bottlenecks
- Provide base for new automation
- Supports regulatory compliance and reduces risk
- Faster implementation of changes in processes – typically 30+%
- Optimizing skills usage in the business
Complex Event Processing System
A key benefit of Complex Event Processing (CEP) is the ability of companies to rapidly respond to potential problems or take advantage of emerging opportunities. CEP Tools detects business behaviors, provides contextual insight to help companies mitigate risk and generate additional profits. Companies can set CEP Tools to act automatically on opportunities to increase customer satisfaction, build loyalty, sell more products and increase efficiency. Unlike many traditional ESP solutions that focus on a limited scope of problems and uses, CEP Tools continues to benefit multiple industry segments and applications.
"Vendors that are serious about providing platforms for event-driven systems must have best-of-breed capabilities for predictability, the ability to manage high levels of complexity at ultra-fast speeds and interoperability with all styles of CEP," according to Maureen Fleming, director of IDC's BPM and middleware research program. "Perhaps more importantly, CEP platforms must also support the experts skilled at identifying risk and opportunity patterns without forcing these experts to learn how to program."
A Complex Event Processing System (CEPS) is a software system used to define, deploy, execute, monitor and maintain the variety and complexity of decision logic that is used by operational systems within an organization or enterprise.
Transformation Initiatives using Business Rules - With a host of different IT solutions present, one needs to analyze and assess the benefits of making Business Rules Management part of any organization’s enterprise architecture.
Business Process Management – Business rules help an organization’s business process management initiative by capturing and executing decisions, thereby aiding in decision automation.
Legacy Modernization – As part of legacy modernization activities, harvesting and externalizing rules helps validate and redeploy business knowledge into new applications. Other advantages include improved consistency and manageability of business knowledge and lower maintenance costs.
Re-platform Initiatives – As part of re-platform (or adoption focus) initiatives, organizations can converge towards externalizing the key process-data model into a powerful decision strategy incorporating transparent and centralized business rules.
Regulatory Compliance – Regulatory bodies increasingly require organizations to make their strategies transparent and in alignment of specific norms. Business rules can be particularly helpful in implementing a strategy which can be automatic, easily manageable and highly responsive to changing regulatory policies.
ReteTech's CEPS Solution Methodology
ReteTech’s dedicated team of domain and technology experts has built a 360 degree methodology that acts as a value maximization framework, approach and methodology that enables organizations to reap rich benefits both in terms of cost, efforts and also help in succeeding with overall goals and objectives.
ReteTech has deep experience in implementing Business Rules Management using TIBCO BE (BusinessEvents) across multiple initiatives. We focus on creating a unique customer experience by reducing the overall cost of project implementation, leveraging our unique methodology and differentiated offerings, in addition to setting up a CEP Center of Excellence (CoE).
Benefits
- Helps deliver flexible decision automation for operational decisions associated with organizational policies, from capturing business requirements through rules deployment
- ReteTech CEP Framework has integrated tools and services that provide a better and efficient solution by reducing the time, cost and effort required
- Step-by-step approach and value generating tools makes an end-to-end BRMS solution.
Additional benefits include:
- Increased business agility
- Reduced time-to-market
- Informed decision making
- Increased revenue opportunities
- Clearer audit ability
- Consistent application of business rules across the organization
- Better alignment and understanding between business and technical teams
- More reusable business logic
- Increased customer satisfaction
Enable Forward Visibility to the Business
Capturing the full benefit of technology investments you have made is a key challenge - selecting and implementing a solution gets you only halfway to your goal.A true solution has the capability to pay for itself and requires deep correlation between business and technology.
ReteTech's Business Intelligence solutions were designed to help companies extract the real value of your technology,making the data inside your systems work to deliver business intelligence and subsequently improve efficiency, reduce costs, and accelerate ROI.
Our proprietary methodology was developed specifically for data warehousing, not adapted from another, to fit the unique dimensions of data warehousing. It keeps the focus on the crucial factors that will impact your data warehouse and data mart projects.
We leverage our deep understanding of your industry - trends, competitive environments, customers and stakeholders - to implement BI-DW based solutions that support your overarching business strategy, based on a sound business case.
Services and Solutions
ReteTech provides quality services for nearly every industry across the full BI systems lifecycle leveraging the cost effectiveness of global delivery, deep domain knowledge, leading-edge technology expertise, proven implementation methodology and effective knowledge transfer
Our teams have deep data warehousing experience excelling in various ETL (extract, transform and load) and OLAP (On-line Analytical Processing) tools across multiplicity of data sources, diverse data base platforms and operating systems in multi-lingual, multi-byte, multi-country implementations and rollouts.
In addition to a Dedicated Center of Excellence solution offering, ReteTech provides services in the areas of:
- Analytic applications
- Business analytics
- Enterprise data management – master data management, metadata management
- Data marts
- Data mining
- Data modeling
- Data quality assessment
- Data quality tools
- Enterprise data warehouse architecture and implementation
- Enterprise Information Portals
- Information integration
- Performance tuning
- Upgrade and production support
Master data management
Master data management (MDM) ensures that an organization's critical information (customers, vendors, products, employees, locations) is accurate and consistent across that organization's operational systems – spanning geographic, line-of-business, and application silo boundaries – and the organization's interactions with third parties. MDM enforces the necessary data governance processes and policies for continuous data quality while controlling access. In addition, MDM allows organizations to manage the many complex hierarchies (product and customer classifications, categories, organizational structure) and relationships within their data such as those between products, customers, vendors, or locations.
Through effective MDM, organizations can eliminate errors, become efficient in their business activities, and accelerate critical processes such as a single view of the customer, new product launch, vendor on-boarding, first-time-right service provisioning, cross-sell/up-sell, and customer service.
MDM builds a highly available, high quality data foundation that supports enterprise IT initiatives such SOA, EDW, and BPM.
BUSINESS PROCESS MANAGEMENT:
Business process management (BPM) enables enterprises to automate, manage, and optimize their processes to maximize operational efficiency and effectiveness. Enterprise BPM is a tough problem though. Simply put, BPM is the integration of people, applications and information into your business processes with the ultimate objectives of growing customer relationships, enhancing competitiveness and increasing operational efficiency with processes and software that are in sync.
BPM allows the business to successfully own process management while meeting the realities of the enterprise.
- Business experts manage processes as corporate assets and collaborate with IT to develop process applications using a fast, iterative approach that delivers rapid time to benefit.
- Decoupling process and work management enables the optimization of the people in the process by dynamically managing the work they perform.
- Built-in support for workflow patterns allows processes to naturally adapt to people.
- Enterprise data can be easily leveraged using business objects integrated with backend applications.
- Enterprise data can be easily leveraged using business objects integrated with backend applications.
- Business users have self-service access to the information they need to make better decisions.
ReteTech's process-centric BPM methodology was designed to drive clear and measurable improvements in our customer’s business processes. Our solutions create a framework of how the business process can be integrated and automated. The streamlined process can serve as a standard of consistent process execution and can be replicated across other parts of the organization.
Additional benefits from ReteTech’s BPM solutions include:
- Improved customer experience
- Process consistency across organization units
- Processes as the common ”language” between IT and business
- Cost reduction through flexible automation – typically 20+%
- Process optimization and streamlining across applications and the enterprise
- Continuous, non-disruptive process improvement
- Identification of process bottlenecks
- Provide base for new automation
- Supports regulatory compliance and reduces risk
- Faster implementation of changes in processes – typically 30+%
- Optimizing skills usage in the business
ReteTech’s Testing Center of Excellence
Satisfied clients, emerging technology and brand recognition are clearly the value drivers for businesses. To leverage these value drivers efficiently, CXOs and IT managers continuously endeavor to develop solutions that help them exceed client expectations and stay ahead of the competition.
In times of rapidly changing technologies, lack of expertise of the emerging technologies pose new challenges for the enterprises in addition to the perpetual barriers like strict schedules and budget constraints.
Enterprises expect IT service vendors to support them in delivering state-of-the-art solutions with maximum agility and flexibility. They have realized the potential of software testing in improving quality, time-to-market and client experience by extracting maximum value from the new and existing IT investments.
ReteTech’s Testing Service Line has emerged as a strategic testing partner delivering significant business benefits to various global enterprises across a wide range of industry verticals. We keep a keen eye on the pulse of market and add NEW Solutions to our portfolio that are in line with the latest market trends and ever changing requirements of the businesses.
We are a client-centric, focused team of professionals offering a comprehensive set of core and specialized testing services.
Our services are built on the strong foundation supported by our key enablers:
- Comprehensive Lean Testing : A comprehensive yet lean testing methodology that can be adapted for any software development model (like Agile, Waterfall or V-model), and can be introduced during any phase of the testing lifecycle. It is a combination of ReteTech’s rich domain experience and an extract of the best practices from industry-recognized standards like Six Sigma, TMAP, MoSCoW and TMMi.
- Technology Competency Group (TCG): A group of testing experts from diverse practices such as automation, EAI and performance testing that helps develop customized solutions for client accounts, executes proof-of-concepts (POCs), formulates and maintains proprietary IPs along with building competency in upcoming testing trends and technologies.
- Proprietary Accelerators: A comprehensive suite of test and domain accelerators including DTF, FAST, Jukebox, ART and tSpike that are compatible with widely used testing tools. Ready-to-deploy and easy-to-operate, these accelerators devised by the TCG drastically reduce test-planning efforts leading to faster time-to-market and greater test coverage.
Our team of talented professionals is dedicated to help clients achieve quality and performance goals by leveraging the domain experience, technical knowledge and substantial investments in testing infrastructure and resources.
